Implementation of a Web-Based Photography Service Booking System to Enhance Micro-Business Services

DOI:
https://doi.org/10.63158/SCD.v3i1.24Keywords:
Web-Based System, Micro-Business, Photography Service, Digitalization, Service EnhancementAbstract
The purpose of this study is to address the operational challenges faced by micro-businesses in managing photography service bookings by implementing a web-based information system. Traditional manual booking methods often lead to data loss, inefficiency, and limited business growth. This research aims to develop and implement a digital solution that streamlines booking processes, enhances customer accessibility, and improves business management. The study adopted a research and development approach, involving interviews with business owners, direct observation of existing workflows, and literature review to identify key requirements. The proposed system was designed, developed using Wix, and tested through user trials at a local photography studio. The results demonstrated a significant improvement in order management, increased booking accuracy, and faster report generation. The new system also enhanced the business's online presence and brand image. The novelty of this research lies in its practical approach to digitalizing traditional micro-business services in the creative sector using accessible, low-cost technology. This study offers valuable insights for micro-entrepreneurs seeking to leverage technology to improve service quality and competitiveness. Future research can explore scalability and integration with payment gateways or broader digital marketing tools.
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