Empowering Micro-Enterprises: Developing a Digital Information System for Laundry Services
DOI:
https://doi.org/10.63158/SCD.v2i2.10Keywords:
Laundry Services, Digital Transformation, Web-Based System, Operational Efficiency, Micro-Enterprises.Abstract
This study addresses operational inefficiencies in small-scale laundry services by implementing a tailored web-based information system. Many businesses face challenges in managing transactions, tracking orders, and reducing errors due to reliance on manual processes. The research aims to optimize service delivery and enhance customer satisfaction through digital transformation. Using a mixed-methods approach, data were collected through interviews and workflow observations. The system was developed following the Waterfall model, utilizing HTML, CSS, JavaScript, and MySQL. Iterative testing ensured the system’s functionality and user-friendliness. Results showed a 70% reduction in transaction processing time and a 90% decrease in manual errors. Improved order tracking also increased customer satisfaction. The study’s novelty lies in its tailored, scalable solution for micro-enterprises, setting the stage for further innovations like AI-driven analytics to support growth.
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